ARKRAY USA, Inc.
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Help Desk/PC Support Technician (Edina, MN)

Duties and Responsibilities

  • Oversee the daily performance of computer systems and respond to user inquiries to resolve problems.
  • Assist with installation of and performing repairs to hardware, software, and peripheral equipment.
  • Assist with installation and support Window based server infrastructure (MS Exchange, Active Directory).
  • Setup new computers with necessary software and train employees on use of computer.
  • Assist in implementation of new hardware and software.
  • Perform support related to IT resource moves, additions and changes.

Knowledge and Skills

  • B.A. or B.S. in Computer Science or closely related field. May be substituted for work experience.
  • Certifications Required: A+, Network+
  • Preferred:.
    • Experience with Cisco phone systems.
    • Certifications: Security+, ITIL
  • Two years computer systems experience preferable in a Microsoft network environment.
  • Basic hardware and software troubleshooting skills are essential.
  • Knowledge of Microsoft Windows Network Operating Systems (XP/Vista/7/8), Exchange 2010, and Server 2003/2008 configuration and administration preferred.
  • Knowledge of Microsoft Office applications.
  • Knowledge of TCP/IP (layer 4 and IPv6), DNS, DHCP, Routing and Switching, VPN, LAN/WAN topologies.
  • Understanding of commonly deployed networking and telecommunications technologies and protocols.
  • Analytical and report writing skills using Access, Crystal, or other database management tools.
  • Strong verbal and interpersonal relations communication skills.

Physical Requirements

  • Be able to lift computers and monitors into position on desks or tables (approximately 30 lbs).
  • Ability to sit for long period of time using computer.
  • Ability to spend much time on feet and walking around the building.

        




We are seeking a Help Desk/PC Support Technician who will support IT issues related to desktop and laptop computers, software and printing for internal users as well as remote sales personnel.

 
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