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Help Desk/PC Support Technician (Edina, MN)

Duties and Responsibilities

  • Oversee the daily performance of computer systems and respond to user inquiries to resolve problems.
  • Assist with installation of and performing repairs to hardware, software, and peripheral equipment.
  • Assist with installation and support Window based server infrastructure (MS Exchange, Active Directory).
  • Setup new computers with necessary software and train employees on use of computer.
  • Assist in implementation of new hardware and software.
  • Perform support related to IT resource moves, additions and changes.

Knowledge and Skills

  • B.A. or B.S. in Computer Science or closely related field. May be substituted for work experience.
  • Certifications Required: A+, Network+
  • Preferred:.
    • Experience with Cisco phone systems.
    • Certifications: Security+, ITIL
  • Two years computer systems experience preferable in a Microsoft network environment.
  • Basic hardware and software troubleshooting skills are essential.
  • Knowledge of Microsoft Windows Network Operating Systems (XP/Vista/7/8), Exchange 2010, and Server 2003/2008 configuration and administration preferred.
  • Knowledge of Microsoft Office applications.
  • Knowledge of TCP/IP (layer 4 and IPv6), DNS, DHCP, Routing and Switching, VPN, LAN/WAN topologies.
  • Understanding of commonly deployed networking and telecommunications technologies and protocols.
  • Analytical and report writing skills using Access, Crystal, or other database management tools.
  • Strong verbal and interpersonal relations communication skills.

Physical Requirements

  • Be able to lift computers and monitors into position on desks or tables (approximately 30 lbs).
  • Ability to sit for long period of time using computer.
  • Ability to spend much time on feet and walking around the building.


We are seeking a Help Desk/PC Support Technician who will support IT issues related to desktop and laptop computers, software and printing for internal users as well as remote sales personnel.

Assure GLUCOCARD Point of Care Core Lab
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